Harrington Group International, LLC (HGI) is a privately held software development company based in Maitland, Florida, specializing in enterprise quality management solutions. Founded in 1991 by Rick Harrington, Jr., the company has contributed to the digital transformation of quality management systems (QMS) for over three decades.
HGI is best known for its flagship platform, the Harrington Quality Management System (HQMS), which integrates modules for compliance, process control, and operational efficiency. Its work spans multiple sectors, including aerospace, healthcare, manufacturing, and life sciences.
From its inception, HGI focused on developing tools that supported organizations in meeting quality management and compliance requirements. In its early years, the company released some of the first MS-DOS-based software tools designed for quality management, such as The Cost of Quality, Corrective Action, and ISO Online.
These early systems offered digital alternatives to paper processes during industries’ move to computerization. A milestone occurred in 1994 when HGI worked with ISO to produce the first electronic ISO standards.
This marked a move from paper-based distribution to digital access, expanding industry reach to compliance resources. That same year, the company teamed up with the American Society for Quality (ASQ) to create software for the Customer Satisfaction Index (CSI), a measurement tool jointly owned by ASQ and the University of Michigan.
In 1998, HGI launched CaWeb, the first web-based quality management application, laying the groundwork for integrated online systems. Four years later, in 2002, the company introduced HQMS, which became one of the first fully integrated enterprise web-based QMS platforms.
As digital solutions gained adoption, HGI expanded its reach across several regulated industries where compliance and process improvement are central. Its software has been applied in aerospace, healthcare, automotive, medical devices, technology, and life sciences.
The company’s solutions helped organizations centralize quality management functions and stay compliant with regulations, especially in industries governed by international standards. HGI’s collaborations with standards organizations positioned it as an influential contributor to shaping quality management practices.
Over the years, HGI’s platforms have been adopted by a variety of organizations, including Fortune 500 companies. The breadth of its clientele reflects the adaptability of its software solutions across industries with differing regulatory and operational requirements.
Through modules such as audit management, document control, calibration tracking, and training management, HQMS became a tool for enterprises seeking comprehensive digital oversight of quality functions.
HGI was an early entrant into software-as-a-service (SaaS) models within the QMS sector. As early as 1998, the company began offering web-based Corrective Action (CAPA) software. By 2001, it had expanded into enterprise-level QMS solutions delivered via the web.
This early adoption of cloud-enabled service delivery set the company apart during a time when most enterprise applications were still installed on local servers. Over time, its platforms developed into fully cloud-based systems that matched broader industry trends toward SaaS deployment.
In 2025, HGI launched Calibration Recall SaaS, a tool aimed at improving compliance tracking and cost efficiency in calibration management. This release reflects the company’s continuous effort to expand its product line with specialized modules while responding to changing industry requirements.
Such developments framework HGI’s continued role in maintaining relevance in the competitive QMS market by responding to both regulatory changes and organizational demands for automation.
HGI’s activities have been featured in industry publications and business outlets that focus on developments in quality management and enterprise software. In 2022, PR Newswire recognized the company’s 30-year history in the field, while EINPresswire reported that its legacy desktop solutions remained available.
Quality Magazine, TechBullion, and IssueWire have published features related to the company’s products and recent innovations, including the launch of its Calibration Recall SaaS. Platforms such as Software Connect, TrustRadius, and SelectHub have also profiled HQMS and hosted user reviews.
Regional media like the Andalusia Star News cite HGI’s impact on the QMS industry. For over 30 years, Harrington Group International has driven digital quality management through software innovation, standards collaborations, and early SaaS adoption. From pioneering DOS-based quality tools to launching an early web-based QMS, the company has adapted to tech shifts. Its presence in aerospace to healthcare and ongoing development highlight its impact on digital quality
